1. Return Policy:
- We understand that sometimes items may need to be returned for various reasons. Shoporest.com offers a return period of 3-5 Bussiness days from the date of delivery for eligible products.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Please note that certain products may not be eligible for return due to their nature or for hygiene reasons. These products will be clearly marked as such on their respective product pages.
- To initiate a return, please contact our customer service team within the 3-5 days of return period. They will guide you through the return process and provide you with the necessary instructions.
- Once your return is received and inspected, we will notify you of the approval or rejection of your return.
- If your return is approved, you will be eligible for a refund within 3 to 5 days. or store credit, depending on your preference and the specific circumstances of the return.
- Refunds will be processed within a reasonable timeframe and will be issued via the original payment method used for the purchase.
- Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
2. Cancellation Policy:
- If you wish to cancel your order, please contact us as soon as possible after placing your order. We will make every effort to accommodate your request, but please note that orders may be processed quickly, and we cannot guarantee cancellation once an order has been submitted.
- If your order has already been processed and shipped, it cannot be canceled. In such cases, you may initiate a return once you receive the item, following our standard return policy guidelines.
- Orders for customized or personalized items may not be eligible for cancellation once production has begun. Please contact us for further assistance and clarification regarding such orders.
3. Exceptions:
- Certain circumstances may prevent us from accepting returns or processing cancellations. These include but are not limited to:
- Products that have been used, damaged, or altered after delivery.
- Products that are not in their original packaging.
- Products that are not eligible for return due to hygiene reasons or other specific restrictions mentioned on their product pages.
- Orders for customized or personalized items once production has begun.
4. Contact Information:
- If you have any questions or concerns about our return and cancellation policy, please feel free to contact our customer service team. You can reach us via email at shoporest@gmail.com or by phone at +917998224466 .
Payment by hacking or miss using the bug: If any order placed with less value than original order value, using hacking or third party method will be considered as support payment and will not be refunded.
Please review this policy carefully before making a purchase on Shoporest.com. By placing an order with us, you agree to abide by the terms and conditions outlined in this policy.